We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy. When you decide to return the items you bought from us, please contact us at [email protected] for detailed return process.

How long do I have before making a return, and do I have to pay for shipping?

  1. You have a max of 30 days to make returns. You must send back your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
  2. The shipping fee arising from the return will be at your own expense. You must follow the return instructions our customer support provide through email, then send back the package within 30 days from the purchase date.
  3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 30 days of the purchase date. You can use your own shipping method and at your own cost.

Return Conditions

  1. You have 30 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on shop.buyaddictlip.com for return.
  2. Items with non-returnable marks and free gifts cannot be returned.
  3. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-VascClipp products.

Refunds

Returns will be processed within 7 business days upon receipt of your package. The refund will be issued to the original payment account per your request.

Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).

Note: The original shipping fee and insurance are non-refundable.

Unfortunately, due to the current situation, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

Shipment processing time

To ensure that you will receive your order as soon as possible, all orders are processed within 4-6 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout automatically.

Delivery Estimates:

Notes:

1) Our shipment not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 4-6 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) If there is any shipping issue with your package, you must contact Customer Support within 60 days after your order was placed.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

VascClipp is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

VascClipp is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.